Privacy Policy
Last updated: 14 July 2026. Veridian Jade("we", "us") respects your privacy. This policy explains what we collect and why.
Information we collect
- Contact details you send us (name, email, phone / WhatsApp, shipping address)
- Order and enquiry details (SKU, preferences, messages)
- Payment-related identifiers from our payment provider (we do not store full card numbers on our servers)
- Basic site analytics (pages viewed, device/browser type) when analytics tools are enabled
How we use information
- To reply to enquiries and process orders
- To arrange shipping, insurance, and after-sales support
- To detect fraud and comply with legal obligations
- To improve the website and customer experience
Sharing
We share data only with service providers needed to run the business — for example payment processors, couriers, email/form tools, and analytics providers — under confidentiality obligations. We do not sell personal information.
Retention
We keep order and customer communication records as long as needed for warranty, accounting, dispute resolution, and legal requirements, then delete or anonymize them when no longer required.
Your choices
You may request access, correction, or deletion of personal data we hold, subject to legal retention needs. Contact [email protected].
International transfers
Because we serve customers worldwide, your information may be processed in countries other than your own. We take reasonable steps to keep it secure in transit and at rest.
Contact
Privacy questions: [email protected]
See also Terms of Service · Returns & Refunds.